Privacy Policy
1. About Us
Multico Equipment Services Sdn. Bhd.
SSM Registration No.: 200801006298 (807582-D)
No. 2, Jalan P/9B, Seksyen 13, Kawasan Perindustrian Bangi,
43650 Bandar Baru Bangi, Selangor, Malaysia
Email: info@mes.multicoasia.com
Tel: +603-8913 6784 / 88 / 90 / 91
Multico Equipment provides construction and material handling equipment rental solutions and selected equipment sales in Malaysia.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you interact with our website, including when you: Submit an enquiry or contact form; Request information about our equipment or services; Request a quotation; Contact us by email or telephone; or Communicate with us through other available channels.
3. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies.
This information may include:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Pages visited;
- Date and time of visits;
- Referring website or source; and
- General website usage information.
This information is generally used to understand how visitors use our website, improve website performance, and enhance the user experience.
4. Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and understand visitor behaviour.
Cookies are small text files stored on your device when you visit a website.
You may configure your browser to refuse or delete cookies. However, disabling cookies may affect certain features or functionality of the website.
Where applicable, third-party services used on our website may also place their own cookies or tracking technologies in accordance with their respective privacy policies.
5. How We Use Your Information
We may use the personal information we collect to:
- Respond to your enquiries and requests;
- Provide information about our products and services;
- Prepare and provide quotations;
- Communicate with you regarding your enquiries or business dealings with us;
- Process and manage business transactions;
- Improve our website, products, and services;
- Understand website usage and visitor behaviour;
- Maintain the security and functionality of our website;
- Comply with applicable legal and regulatory requirements; and
- Carry out other purposes reasonably necessary for managing our business.
We will only use your personal information for purposes that are reasonably related to our business activities or as otherwise permitted or required by applicable law.
6. Disclosure of Personal Information
We do not sell or rent your personal information to third parties.
We may disclose your personal information where reasonably necessary to:
- Our employees, representatives, and authorised personnel;
- Service providers and contractors who assist us in operating our business or website;
- Technology, hosting, analytics, or IT service providers;
- Professional advisers, auditors, or consultants;
- Government authorities, regulatory bodies, or law enforcement agencies where required by law; or
- Other parties where you have provided your consent or where disclosure is permitted or required by applicable law.
Where appropriate, we take reasonable steps to ensure that third parties who process personal information on our behalf handle such information appropriately and securely.
7. Third-Party Services and Websites
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
8. Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
However, no method of transmitting or storing information electronically is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Retention of Personal Information
We will retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to maintain appropriate business records, or to comply with applicable legal, regulatory, accounting, or reporting requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it where appropriate.
10. Your Rights
Subject to applicable laws and regulations, you may have the right to:
- Request access to personal information we hold about you;
- Request correction or updating of inaccurate or incomplete information;
- Withdraw consent for certain uses of your personal information, where applicable;
- Request that we stop using your information for certain purposes, where applicable; and
- Raise questions or concerns about how your personal information is handled.
If you wish to exercise any of these rights or make a request regarding your personal information, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
11. Direct Marketing
Where permitted by applicable law, we may use your contact information to provide information about our products, services, or business updates that may be relevant to you.
You may contact us at any time if you no longer wish to receive such communications.
12. Children's Privacy
Our website is not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.
13. Changes to This Privacy Policy
We may update or amend this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.
Any updates will be published on this page with the revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Multico Equipment Services Sdn. Bhd.
No. 2, Jalan P/9B, Seksyen 13, Kawasan Perindustrian Bangi,
43650 Bandar Baru Bangi, Selangor, Malaysia
Email: info@mes.multicoasia.com
Tel: +603-8913 6784 / 88 / 90 / 91
15. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of Malaysia.